Policies

Timeliness: Please arrive 15 minutes prior to your scheduled appointment; this gives time for paperwork, check- in, shower, and preparation for your treatment. Late arrivals will have a shorter session in order to not inconvenience the next guest at full fee.

Spa Amenities: All spa services include the use of robes, slippers, lockers, towels, and showers. Please make yourself comfortable in our relaxation room, before and after your sessions.

Quiet Environment: Please silence all cell phones upon entering the building. As a courtesy to other guests please maintain low voice volume.

Contra indications: For your health and safety please consult with your physician if you have any of the following before receiving any services; heart or circulation conditions, high blood pressure, diabetes, pregnancy, or any condition you have a question about.

Cancellation Policy: Please allow 24-hour notice for any cancelled appointments. We require appointments to be reserved on credit card; appointments cancelled without sufficient notice will be charged a 50% charge of the services fee.

Gratuity: Gratuities are left to the guest’s discretion. We recommend a standard gratuity of 18%-20%. Gift certificates do not include gratuity unless otherwise indicated.

Inner Essence Spa

311 Racebrook Road

Orange, CT 06477

203-795-4170